Please note that we try to be as ecologically sound as we can at Turners, therefore we recycle packaging wherever possible. I'm sure you will agree that this is a sensible option in our ever more wasteful world. But don't worry, we still make sure that your order is packed up nice and safe!

Delivery can be to any address as long as the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.

All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is generally within 48 hours from despatch, but this is not a guaranteed service, and no claims may be made against Turners Art Materials Ltd if orders do not arrive within this time frame. In some extreme circumstances delivery may take up to 28 days, but we will keep you informed throughout the process. If you require an express or guaranteed delivery service ie: next day, before 10am, then please contact us for a quote and availability.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.

Turners Art Materials Ltd will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Turners Art Materials Ltd shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.


 Postage is charged at a standard rate of £3.95 per delivery, unless the basket total is £40 or more in which case delivery is free.

You will only pay one delivery charge per order, if we happen to be out of stock of an item and have to send products in seperate consignments you will only pay the postage cost once, all backorders will be sent free of charge. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.

Force Majeure
Turners Art Materials Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

If you need to return a product purchased from Turners Art Materials Ltd then you have 28 working days to do so.  The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.

The goods should also be returned with their original box, packing and accessories.

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.

Any returns of items ordered in error, or goods that are no longer required for any reason other than being faulty must be returned at the cost of the customer. Refunds for such returns will be issued at the discretion of the company, and a store credit note may be issued instead. Any returns of this nature will not be eligible for a refund of the original postage cost, or the cost of postage required to return the goods to us. 

Please contact us on 01614804713 if you wish to return an item.

This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Turners Art Materials Ltd website, or by phoning us on 01614804713.